CLOX time zone clocks - all the time in the world!

FAQ  

If you have a question about CLOX that isn't answered in the User Guide this page should be your first port of call. Please browse this page before contacting support.

Question
Can I get a free trial version of CLOX 8 Timezone Clocks?
Answer
Currently only the Windows version is available as a free trial but the other versions are 99% identical so if you have Windows 7, 8 or 10 you can download a free trial of CLOX 8. The trial version is identical to the full version of the software except that key features will only be available for a limited amount of time unless you have been issued with a license key. Click here to download and save the program file on your computer. (Note that the download file is the actual program, not an installer - no installation is necessary!) After downloading simply double-click on the CLOX program file to launch it.
Question
Are there different versions for different languages?
Answer
At the present time all versions of CLOX 8 are multi-language/English. This means that some of the interface features of the software can be set to any of seven different languages: English, German, Spanish, French, Italian, Potuguese and Swedish, making CLOX 8 very usable for speakers of different languages. However, the User Guide, Clox Times newsletter and timezone reference updates are only available in English. Email support is available in English and Spanish.
Question
How do I install CLOX 8?
Answer
WINDOWS 7, WINDOWS 8 and WINDOWS 10 - The Windows version of CLOX 8 does not need to be 'installed' - It just works!. The same applies to both the full and the trial versions. When you download CLOX, be sure to note where you are saving it (e.g. to your downloads folder) so you know where to find it. After downloading you can drag the file to a different location if you prefer (your desktop for example).

If you like, after placing the program file where it will remain, you can create one or more shortcut icons as follows: Right-click the program file and select 'Create Shortcut' then drag the newly created shortcut icon to your desktop or taskbar. Or select 'Pin to Start' to add the icon to the Start menu.

If you want CLOX to start automatically when you start your computer, just drop a shortcut icon in your Windows Startup folder.

ANDROID DEVICES - Open the file manager and open the folder where you saved the APK file (e.g. "Downloads" folder). Tap the CLOX icon and then tap Install.

WINDOWS PHONE 8, WINDOWS PHONE 10 and OTHER OS - Follow the instructions provided in the email from the app store.

ALL OPERATING SYSTEMS - After downloading and starting CLOX, remember to follow the instructions for authenticating your serial number.
Question
How how safe is CLOX to download? How do I know it doesn't contain spyware or a virus?
Answer
All software provided by MiRaGe Audio Visual Media is 100% free from viruses, spyware and commercial advertising. However it is strongly recommended to run a scan on any software you download especially if you got a copy from an unknown source. virustotal.com provides a handy online service which scans files using a large number of different anti-virus scanners.
Question
How many timezones can CLOX 8 display on screen at once?
Answer
Up to 10 main timezone clocks can be displayed at any one time but because the map info overlay can display UTC and your local time you can effectively display up to 12 different timezones at once.
Question
How do I access the User Guide from within CLOX 8?
Answer
To access the User Guide In CLOX 8, click the CLOX logo on the left then click 'Help'. If you're running CLOX in a small window, you may find it helps to briefly maximize the window to read the User Guide. You can also view the User Guide here.
Question
When I click the Help button the user guide doesn't appear. What could be wrong?
Answer
The User Guide, CLOX TIMES news updates and the time zone search database are normally installed and updated automatically via the internet. If these items are missing, check that your internet connection is active and ensure that your firewall isn't preventing CLOX from accessing the internet.
Question
Does CLOX 8 need an internet connection to work?
Answer
Sometimes yes, but not always. When you access certain features for the first time, CLOX 8 will need to get some data from the internet. Once the data has been retrieved it will not normally be necessary to get that data again and everything should work fine with no internet connection. When an internet connection is available CLOX 8 will periodically check for and retrieve updates, such as for the CLOX TIMES newsletter or timezone search data.
Question
I heard that CLOX is free, is that true?
Answer
CLOX 2000 and previous versions were available for free, albeit with limited functionality. CLOX 8 is not free but it is very reasonably priced.
Question
I am already a registered user of a previous version of CLOX, can I get CLOX 8 for free?
Answer
Please send a request along with proof of purchase and we'll send you what you need to get up and running with CLOX 8.
Question
Is CLOX 8 available for iOS, OSX or Linux.
Answer
Sorry, not at the moment.
Question
Will CLOX 8 work with Windows Vista?
Answer
CLOX 8 will work on Windows Vista if you have Internet Explorer 9.
Question
How do I set CLOX 8 to my local timezone?
Answer
To set one of the CLOX timezone clocks to show your local time, click zones, select the clock you want to set to local time, then pick LOCAL from the top of zone list. Your local timezone is automatically retrieved from the operating system. Of course it is important to ensure that your system time is set correctly or your local time will be wrong.
Question
How do I set CLOX 8 to GMT/UTC?
Answer
To set one of the CLOX timezone clocks to show UTC (GMT), click zones, select the clock you want to set to UTC time, then pick UTC (GMT) from the zone list. Alternatively simply enter GMT/UTC in the caption box. It is important to ensure that your operating system's timezone setting is correct so that the GMT/UTC clock and the other timezone clocks show the correct time.
Question
How do I save my changes to the settings in CLOX 8?
Answer
CLOX 8 saves your settings automagically. You don't need to 'save' anything.
Question
Does CLOX 8 have an alarm clock or plug-in accessories like earlier versions of CLOX?
Answer
No. CLOX 8 is designed to be as simple and convenient to use as possible. It is focused on time zone clocks, without the distraction of additional bells and whistles. The old CLOX plug-in accessories are not supported.
Question
Can CLOX 8 run alongside an older version of CLOX such as CLOX 2000 on the same machine?
Answer
Yes. Also, removing one or other application will not affect the other.
Question
How do I display the Clox Times newsletter in CLOX 8?
Answer
Click the word 'CLOX' on the left hand side of the menu bar. This will open the About CLOX panel. Click the button labeled 'Clox Times News'. If you're running CLOX 8 in a small window, you may find it helps to briefly maximize the window to read the CLOX TIMES.
Question
Is it possible to alter the size of the calendar when not displaying the daylight map?
Answer
If the checkboxes for 'calendar' and 'map/calendar top left' are both checked the size of the calendar will depend on which of the 'Large' or 'Small' map size options was the last one to be selected.
Question
Where can I find the End User Licensing Agreement (EULA) for CLOX 8?
Answer
The EULA can be found at the bottom of the User Guide. To access the User Guide In CLOX 8, click the CLOX logo on the left then click 'Help'. You can also view the EULA here.
Question
What is MiRaGe Audio Visual Media's privacy policy?
Answer
MiRaGe Audio Visual Media takes the matter of customer privacy very seriously. We do not collect, use or share personal information unless it is needed in order to deliver our software and services effectively. From time to time we may send you updates regarding our products or sevices unless you specifically ask us not to.
Question
Can CLOX 8 adjust my system clock like earlier versions of CLOX.
Answer
No. CLOX 8 will not adjust your system clock at all, neither manually nor automatically. Modern operating systems have automatic time correction built-in, there is no longer any need for CLOX to make corrections to your operating system clock.
Question
What is coordinated universal time and why is it abbreviated as 'UTC' ?
Answer
UTC is the name that has officially replaced the term GMT (Greenwich Mean Time) the international reference time upon which all the world's timezones are based. Many people still refer to it as GMT.

The abbreviation "UTC" is an internationalised compromise based on "Coordinated Universal Time" in English and the French equivalent - "Temps Universel Coordiné".

Just to ensure widespread confusion, UTC is also sometimes called Z Time, Zulu Time, Zero Time or simply Universal Time or UT. They all mean the same thing:- The official (mean solar) time of day along the Greenwich meridian.
Question
The Greenwich meridian runs through Greenwich in England - doesn't that mean that Great Britain/United Kingdom is on GMT?
Answer
It depends on the time of year. The United Kingdom does use GMT (UTC) in the winter months, however, each spring, on the last Sunday in March, along with the rest of Europe the UK's clocks are moved forward by one hour for daylight (saving) time (DST).

In Britain the daylight time is called BST or British Summer Time (a phrase which meterologically speaking has been a bit of an oxymoron in recent years). In autumn (fall), on the last Sunday in October, the UK's clocks go back to UTC.
Question
How do I lookup a city's time zone in CLOX?
Answer
Click 'zones' to open the ZONE Panel. Click the button marked 'tz info'. Enter at least the first four characters of the English name of a major city, country or state and then click 'find'. If information appears but it is about a different place, click 'find' again to look for other matching locations. If necessary, try an alternate spelling or a different city name. The database is updated regularly but you should also check the Clox Times for news of any recent changes to the timezone rules for your places of interest.

It is worth remembering that there exists no definitive source for 100% accurate global timezone information. Sometimes local governments switch timezones or daylight saving rules at short notice and with virtually no publicity outside their own country or region. Different web sites and software packages contain conflicting information. For this reason, for critical purposes it is a good idea to check with people on the ground and/or local governmental web sites to confirm clock settings. If you find an error in the time zone information in CLOX, please let us know so we can keep it all as accurate as humanly possible.
Question
I like the way that the Windows version of CLOX 8 can 'float on top' of other application windows but what if I don't want it to do that?
Answer
In Microsoft Windows CLOX 8 will automatically give way to other programs which subesquently request to 'float on top'. If CLOX is obscuring part of another application that you want to see but you don't want to close CLOX, you can re-size the CLOX window to make it smaller, roll it up, or just click the minimize button (L).
Question
How can I uninstall CLOX?
Answer
WINDOWS - To uninstall CLOX 7.2 or earlier... In Windows Control Panel select Add/Remove programs. Select CLOX, then click Uninstall.

To uninstall CLOX 8... Simply delete the CLOX program icon.

If you've created any shortcut icons you may want to delete those also.


ANDROID - In your device Settings go to Apps & Notifications > App info. Select CLOX then Uninstall.


For all other devices and operating systems. Follow the normal procedure fro removing apps.
Question
What should I do if I discover a functional issue or bug in CLOX?
Answer
Please check the user guide to and the other FAQs to see if the issue is already known or is perhaps intended behaviour. To report an issue, please contact Support and provide as much detail about the problem as you can. In particular please state your computer/device type, operating system version, CLOX version and serial number, a full description of the problem including a description of when the problem occurs and any other factors you believe might be related.
 

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